eswabhimani - eswabhimani

e-Government and Institutions - Winner



Producer :

Department of Posts

District: Colombo

Producer URL

Producer’s Description

The purpose of the e-Pay Automation System is to automate the Postal Outlets of the Department of Posts in Sri Lanka. Currently through this system the Department of Posts collects payments on Electricity Bills and Mobitel (mobile service provider) Postpaid and Prepaid Bills. The system has also got an Electronic Money Transfer Module. Since its deployment in January 2010 the system has been gradually extended to 617 postal outlets island-wide. Around 2000 concurrent users log in to the system during working hours. The system handles around 32,000 customers, 34,000 transactions with an average of Rs 43.5 million per day efficiently

Jurors’ Evaluation

The Jury observed that since its introduction in January 2010, the e Pay Automation System has evolved with commendable success. At various stages of its development the Project has successfully introduced a new Module of citizen service, creating a win-win situation for all its primary stakeholders. The increase in revenue and significant rise in the transaction volume for various modules over a period of time, signify the efficiency of the system and is a clear reflection of its acceptance by citizens. The introduction of the “Knowledge Sharing Centre” for the e-Pay system users has been a novel addition to the features of the system. Jury also noted that the future plans of the Department of Posts include delivery of services via a mobile platform. Given the very high mobile penetration in the Country this is most appropriate.