The Doc Call app enables a user to receive initial medical advice from a qualified doctor simply by dialing 247 from a Mobitel connection or 1247 from a SLT connection. It is a joint initiative of Mobitel (Pvt) Ltd and the Sri Lanka Medical Association (SLMA).
Doctors affiliated to SLMA provide medical advice to a subscriber of Mobitel or Sri Lanak Telecom (SLT) services through the Mobitel Doc Call platform. The caller is directed to an SLMA doctor via an IVR portal. Thereafter the subscriber is able to directly consult a doctor, who gives provisional advice until the caller can see a doctor in person.
The service is available in the country’s main languages of Sinhala, Tamil and English. It is a 24 hours, 7 days per week service and hence the short code 247.
This mobile service is considered a unique and valuable service as it provides medical advice via a telephone call. Having experienced the service, the jurors were impressed by the promptness of the response, probity of the questions in understanding the medical condition and the advice given as an interim measure. The only drawback currently is that this service is available to only Mobitel and SLT customers, though plans are said to be underway for opening the platform to other service providers. The service handles approximately 1,500 successful calls per month mostly from rural areas. Some callers are people with suicidal tendencies. Therefore, this can be considered a great community service, though it charges a nominal fee.
Mobitel (Pvt) Ltd & Sri Lanka Medical Association (SLMA)